Service update

Entire Travel Group continues to work through an outage affecting the third-party data centre that hosts our IT systems.

While restoration efforts continue some systems continue to be impacted and our teams are currently working at a reduced capacity.

Our priority at this time is supporting customers who are currently travelling or due to travel in the coming days. We continue to work closely with our travel agent partners to assist affected customers and minimise disruption wherever possible.

New bookings

While we would normally welcome new booking enquiries, we are currently unable to guarantee the high level of service and responsiveness that our customers expect from us.

Rather than risk falling short of those standards, we have made the difficult decision to temporarily pause the acceptance and processing of new bookings while we focus on supporting existing customers and restoring normal operations.

We will provide a further update once our systems have been fully restored and we are able to resume normal operations.

Accessing your travel documents

If you are currently travelling, please note that the online travel document link remains unavailable.

When your travel documents were issued to you or your travel agent, a PDF version was also provided. During this outage, please use the PDF version to access your travel documents, itinerary and vouchers.

If you are unable to locate your travel documents and require urgent assistance, please contact us using the details below.

Urgent traveller assistance

For urgent traveller assistance, travel agent partners should contact us by phone on (02) 9094 3322. We sincerely appreciate the patience, understanding and support of our customers and travel agent partners while this work continues.

Further updates will be published on this page as information becomes available.