IT Systems Outage

Update 1:30pm Tuesday 11th August 2026

We wanted to let the travel agent community know that the reason we are not taking bookings at the moment is because our travel system is still offline. This is due to an issue with our external IT provider that is impacting us directly.

It’s our highest priority to resolve this disruption, and we have teams working around the clock to have our system restored in a new environment. This should be completed shortly.

As travel advisors, you'll understand that without our travel system our team cannot service new complex travel inquiries to the usual high standards we commit to deliver our trade partners.

We understand this situation is frustrating, and we sincerely appreciate your patience. Right now, our focus has to be on supporting customers who are currently travelling or due to travel soon.

Our team are fully aware of the urgency for some travel documents, and they are working hard to issue what is possible under our current system limitations.

We are providing updates and accurate information on this issue, the restoration process, and support available on this Agent Portal.

As soon as our system is restored, we will be ready to resume normal service so that we can help with any of your inquiries.

We greatly appreciate your understanding and support.

Brad McDonnell
Managing Director
Entire Travel Group

IT Systems Outage Payments Marketing Campaigns Agent Incentives Training & Updates

Service update

Entire Travel Group continues to work through an outage affecting the third-party data centre that hosts our IT systems.

While restoration efforts continue some systems continue to be impacted and our teams are currently working at a reduced capacity.

Our priority at this time is supporting customers who are currently travelling or due to travel in the coming days. We continue to work closely with our travel agent partners to assist affected customers and minimise disruption wherever possible.

New bookings

While we would normally welcome new booking enquiries, we are currently unable to guarantee the high level of service and responsiveness that our customers expect from us.

Rather than risk falling short of those standards, we have made the difficult decision to temporarily pause the acceptance and processing of new bookings while we focus on supporting existing customers and restoring normal operations.

We will provide a further update once our systems have been fully restored and we are able to resume normal operations.

Accessing your travel documents

If you are currently travelling, please note that the online travel document link remains unavailable.

When your travel documents were issued to you or your travel agent, a PDF version was also provided. During this outage, please use the PDF version to access your travel documents, itinerary and vouchers.

If you are unable to locate your travel documents and require urgent assistance, please contact us using the details below.

Urgent traveller assistance

For urgent traveller assistance, travel agent partners should contact us by phone on (02) 9094 3322. We sincerely appreciate the patience, understanding and support of our customers and travel agent partners while this work continues.

Further updates will be published on this page as information becomes available.

For all payment options available please visit our Payments page

Entire Travel Group supports bank transfer, credit card, Mint Payments, TravelPay B2B, PaymentGate.

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We have designed specific toolkits (including facebook tiles, flyer with CTA for you to personalise, videos or cinemagraphs) to make it effortless for you to sell and promote our product range.