Terms & Conditions
Entire Travel Group Pty Ltd (ABN 60 625 410 755). In these booking Terms & Conditions the expressions, “we”, “our” and “us” include Entire Travel Group Pty Ltd and entities that assist or participate with Entire Travel Group in the provision of the services it has agreed to provide. The expressions “you”, “your”, “client” or “passenger” include a person seeking or requiring the services offered by Entire Travel Group, all other persons (if any) included with that person in the booking and that person’s or those persons’ travel agent (if any).
Prices in this website are valid for travel from 1st November 2019 to 31st December 2020, unless superseded or otherwise indicated. Please carefully read and ensure you understand the following terms and conditions. You must not make any booking unless you understand and agree with the following terms and conditions.
2. TRAVEL SERVICES
By requesting a quote for or booking any services or products (“Travel Services”), you (if booking directly or through a travel agent) and your travel agent on your behalf (if booking through a travel agent) acknowledge and confirm that you have read our booking terms and conditions, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of Entire Travel Group in writing. Bookings of all Travel Services we arrange are provided by suppliers we believe to be reputable and to operate in accordance with the standards set down by their own local authorities. Those Travel Services are provided subject to those suppliers’ terms, conditions and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to persons and/ or effects) and we accept no responsibility for them nor do we make or give any warranty or representation as to their standard, quality or fitness for any particular purpose. Any legal recourse you may have in respect of those Travel Services is against those suppliers and not against us. All Travel Services shown in our website may be booked, subject to availability at the time of booking. Considerable care has been taken to compile the information in our website but circumstances outside of our control may necessitate changes in itineraries or accommodation. We reserve the right to cancel or reschedule departures and itineraries if required by circumstances beyond our control. Where it is necessary to change a hotel, we will endeavour to substitute accommodation of no lesser standard.
3. PRICES ON WEBSITE
We endeavour to ensure the accuracy of all prices displayed in the website. Prices are: (a) based on costs and exchange rates as at time of publication; (b) specified in Australian dollars (unless stated otherwise) and are subject to change without notice; (c) indicative only and subject to change until all of your booking details have been provided to us, we have confirmed your booking and you have paid in full; and (d) for the number of persons, items or time periods and on the conditions stated on the relevant page of the website, and (e) do not include city taxes which are payable at the time of check- out.
The expression “from” with respect to a price means the lowest price for the Travel Service we believe is available at the time of publication, based on information we have received from suppliers and exchange rates.
4. HOW TO BOOK
Please contact one of our consultants who will work with you to arrange an itinerary customised to your needs. We will provide you with a written quotation for the Travel Services requested.
All written quotes indicate the price for the Travel Services only, they do not, unless specified, indicate the availability of the Travel Services. A quote for Travel Services is valid for 5 days from the date the quote is sent to you. This excludes non-refundable rates.
6. NON-REFUNDABLE RATES (INSTANT PURCHASE)
Payment for instant purchase product is due immediately by credit card. The booking is subject to availability and the price can change until confirmed. Please call our office immediately after payment.
Upon receiving instruction from you that you wish to acquire Travel Services we will arrange, if available, the quoted Travel Services and provide you with a confirmation of their availability and pricing. Your instructions will constitute confirmation that you have checked the Travel Services being booked and you have read, understood and agreed to these booking terms and conditions and any terms and conditions specified in the quote. You must pay to us: (a) a non-refundable deposit of at least AU$500 per booking for Europe and North America bookings or at least AU$600 for our Island destination bookings (plus any airfares/supplier deposits due at time of booking, if applicable). Plus and / or up to 50% of the total cost for barges, river cruises, self-drive boats, apartments and tours) within 7 days of making the booking to secure your reservation, irrespective of the status of the booking. Failure to pay the deposit on time may result in the booking being cancelled; and (b) any amount we notify you when confirming availability and pricing or from time to time in respect of the Travel Services you request, within the time we notify you (i.e. certain Travel Services may require a further payment, up to full payment, to confirm the booking). Full payment is required for any Travel Services which are due to be provided within 60 days of the booking date. Your arrangements will be booked upon our receipt of the deposit or other payment. Only after we receive the deposit or other payment and we issue you or your travel agent with a confirmation invoice is a booking accepted. The balance of the price of your booking must be paid no later than 60 days your departure (or at any time stated by us). Once full payment has been received by Entire Travel Group, no surcharges will be made in respect to cost or currency ﬂuctuations on Travel Services, except in the case of fares, charges and levies imposed by airlines, and taxes, charges or levies imposed by any government or their agencies. If you fail to make any required payment, we will assume your booking is cancelled. A travel agent who makes a booking at your request is your agent and is not our agent for the purposes of receipt of the deposit or any part of the price. (c) Additional charges; due to the cost of communication and documentation a charge will also apply for the following services: Minimum booking charge of AUD$30 for bookings with a total value of less than AUD$500. Late booking charge of AUD$50 applies for any booking made less than 14 days prior to departure. Full payment is required at the time of booking regardless if the services are confirmed. This payment will be refunded in the event we are unable to confirm arrangements. Document re-issue charge of AUD$50 for any amendment made which necessitates re-issue of documents. Additional amendment charges may also apply as charged by our suppliers. Courier charge for vouchers, tickets and travel documents sent via special courier will be charged to your booking. (d) Invoice error or omissions may result in correction or errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full.
8. CREDIT CARDS
Any payment by credit card attracts a non-refundable service fee, payable at time of payment. Credit card fees will be advised at the time of confirmation.
If you amend your booking after it has been confirmed you must pay to us: (a) an administration fee of at least AU$30, to cover communication and administration costs; and (b) any cancellation and/or amendment fees imposed by suppliers such as accommodation providers and other suppliers. We will, to the extent possible, advise you of all applicable cancellation and/or amendment fees when confirming your amended booking.
10. CANCELLATIONS, PARTIAL CANCELLATIONS AND REFUNDS
All cancellations, partial cancellations or amendments for any Travel Services must be made via your travel agent or through Entire Travel Group. Partial cancellation is defined as cancellation of services forming part of an existing booking. No responsibility can be taken for any cancellations of Travel Services which are cancelled directly by you or your travel agent, regardless of whether written proof is provided. If you cancel your booking after it has been confirmed, but before you utilise the Travel Services, you must pay to us the cancellation fees specified below. • 60 days or more prior to the commencement of the service(s): forfeiture of deposit • 59-31 days prior to commencement of the service(s): Up to 25% of the total cost or forfeiture of deposit, whichever is greater • 30 days prior to commencement or less, including day of service(s):Up to 100% of the total cost. Failure to check-in at the designated accommodation or join the experience, tour or service will be deemed as a ‘no show’ and 100% of the total cost will be charged. Stricter conditions specific to barges, river cruises, sailing/cruising, self-drive boats, apartments and tours may include higher cancellation fees and longer deadlines, and will be advised at the time of booking. Rail Tickets & Passes: Instant purchase, point-to-point tickets are 100% nonrefundable unless specified otherwise at the time of booking. Cancellation fees cannot be waived. The cancellation fees outlined above are the minimum fees which will be applied to any cancellations. If specified on the Entire Travel Group invoice, further or larger fees will also apply, depending on the suppliers’ booking conditions. If you have paid any amount to us in respect of a booking, we may use it to pay the above costs and fees. Any difference will be refunded to you. Please note that the earlier you cancel your booking the lower the cancellation fees are likely to be. After your travel has commenced, there can be no refund in respect of any Travel Services not utilised whether by choice or because of late arrival or early departure, including failure of a transport to operate according to schedule. Employees of any supplier are not authorised by us to give any undertakings in respect of refunds or other matters.
11. LIMITATION OF LIABILITY
We arrange the provision of Travel Services which are provided by third party suppliers. We do not ourselves provide the Travel Services you may receive on your trip.
Suppliers Terms and Conditions
All travel documents will be provided to you by your travel agent or Entire Travel Group prior to departure from Australia. Documents are to be exchanged locally to the relevant supplier. Supply of the Travel Services is made, and all itineraries, coupons and exchange orders (collectively “vouchers”) are issued to you, upon the supplier’s terms and conditions that are then in use, including as to the applicable laws, requirements and policies of any government authority related to, among others, visas, entry, exit or transfer requirements. Your acceptance of the vouchers constitutes those terms and conditions as the entire agreement between you and the relevant supplier and you bear all costs or losses incurred as a consequence of your failure to comply with them.
Exclusion of Liability
In the absence of our negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any supplier nor are we liable for any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) damage or claim whatsoever arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control. We are not responsible for any criminal conduct of any third party. Where a motor vehicle seat is fitted with a safety belt, neither we nor any supplier concerned will be liable for death, injury, or any loss or damage whatsoever you suffer from any accident or incident if you are not wearing the safety belt at the time of such accident or incident. We are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances or other reasons which are beyond our control, including force majeure events or failure of equipment or machinery.
To the extent permitted by law, all express and implied warranties, guarantees, representations or terms are expressly excluded. Where the law implies any warranty guarantee or condition which cannot be excluded, our liability to you for breach thereof is limited to supplying the services again or payment of the cost of having the services supplied again. Maximum Liability Despite any other provision of these terms and conditions, to the extent permitted by law, our maximum liability to you or any third party is limited to the price you have paid us for the booking.
We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the supplier. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the supplier to resolve it) with your travel agent or directly with us within 30 days of your trip concluding. No claim made after this period will be considered.
13. HOTEL DESCRIPTIONS & PHOTOGRAPHS
Hotel and facility descriptions featured in our website are based on hotel guides and information provided by suppliers and may change at any time. Pictures utilised may not reﬂect the exact room, décor, view or other specifications. Hotel categories indicated as star ratings in this websiteare listed according to the classifications approved by the Local Authorities of the country where the hotel is located. Therefore, the star ratings may not match the same standards as hotels in Australia or other countries. Entire Travel Group is not responsible for any content regarding the description or quality of hotels which is provided on the hotel’s or other websites, and will not be liable for complaints arising from such information. Please note that maps in this website are not to scale and are provided only as a guide to locations.
Travel insurance is not included in our prices. We recommend you purchase travel insurance against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. We make no representations as to what you may recover under any insurance. You agree not to hold us responsible for any decision of insurers, and/or any supplier, or the requirements of any foreign government, authority, foreign law or policy.
15. INTERNATIONAL TRAVEL
You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure. We strongly recommend that you also register your upcoming travel plans through the smarttraveller.gov.au site.
16. UNLICENSED SUPPLIER DISCLAIMER
Entire Travel Group’ range of products have been compiled over many years. If you request Entire Travel Group to arrange Travel Services by a person or company which is not licensed in accordance with any applicable law, we accept no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.
18. LAW AND JURISDICTION
The agreement between us and you in respect of the services to be provided is constituted solely by these terms and conditions and is governed by the laws of New South Wales, Australia. We and you submit to the exclusive jurisdiction of the Courts of New South Wales and the Courts of appeal therefrom.
19. UNDERSTANDING THESE TERMS AND CONDITIONS
If you do not understand any aspect of these terms and conditions you should seek advice from an appropriately qualified person.